FAQ

FAQ

This is the Frequently Asked Questions section. Simply roll the mouse over the question you would like to select and the answer will appear below. If these questions and answers do not cover everything you need please view the entire website. Additionally we would like to hear from you so if you have any questions or comments about this site or any of our services please go to the Request More Information page and a customer service representative will gladly reply.

What are the recurring costs involved with using your company?

First of all, there are NO upfront costs and NO monthly or yearly usage requirements. USDatalink is an investigative tool that should be readily available to the investigator when needed but not costing him when its not.

What are the report costs?

Report prices vary but are always competitive. We also negotiate volume and batch discounts.

Are there any additional hidden costs such as state or county fees?

The price we quote is what you pay. USDatalink doesn't pass on court or courier fees. All fees are included in the price. No surprises.

How are the requests submitted and reports retrieved?

Ultimately, what works best for the customer works best for us. USDatalink has developed an excellent web based ordering, monitoring, and report retrieving system (see DEMO HERE), but also works with customers by fax and even overnight delivery when those solutions serve the customers' needs best.

If I need a custom process, are there additional costs to set it up?

No. In fact, USDatalink has developed and maintained custom solutions and custom web development for many of its customers free of charge.

What can I realistically expect for turnaround time?

As a basic rule of thumb, reports that are obtained through electronic means are processed and returned within 2 - 4 hours. Reports that require onsite research can be expected in 1 - 2 business days.

How do I sign up?

Print our Subscriber Application:

USDatalink Subscriber Agreement (requires the free Adobe Acrobat Reader)

Complete all required pages and sign where indicated. This form tells USDatalink who you are and what your purposes for using our service are. Remember, because of the sensitivity of the information obtainable through USDatalink, only other business entities may use these services.

Fax the completed paperwork to 866-864-8971

Within one working day we will activate your account on this website. At that time you will receive an email with your login information and a link to a help guide with details on using the site.

If a question or concern arises, what do I do?

USDatalink provides toll free access to its customer service and technical support representatives. We currently staff several experienced representatives in each area so that customers can get questions answered without delay when they call and there are real people to talk to. Each of these departments also respond to email inquiries promptly.

What makes you different than other information providers?
USDatalink always provides information from the SOURCE for that information. While other companies compile data and provide it as complete, USDatalink searches the repositories that ARE complete.

Phone: 800.364.7770 · Fax: 888-273-1201 · Business Hours: Monday - Friday 7:00am-5:00pm CST
1300 Rollingbrook Third Floor · Baytown, Texas 77521